FAQ (Frequently Asked Questions)
Incase our FAQ does not suffice your query. You may contact us
  • How many days it takes to process an order?
  • Once the order is placed with us and if the item is not readily available then its processing time is around 8 working days.
  • Can I change my ring/necklace/bracelet size?
    Yes, We customise the size (normaly 1 size up or 1 size down). For such orders we take 3 working days extra. Resizing is free.
  • How many days it takes my merchandise to reach me?
    If the item is in stock it takes 5/6 working days otherwise it takes 14/15 working days.
  • What is the mode of shipment?
  • We ship each merchandise via Fedex or UPS. The shipping company normally delivers in 3-4 working days. Once the order is shipped we send the shipping details along with tracking number to our customers.
  • Where are the goods made?
  • The goods are produced in our jewellery production factory situated at Jaipur, India. All fulfillments are from India.
  • Do you provide Certification for the Jewellery ordered?
    Yes we provide the third-party Jewellery Certificate on finished Item (on request basis) with an additional charge of US$ 15.00. The certification process takes approximately 3 additional working days.
  • What is the payment method?
    1. Online payment via paypal
    2. Bank Transfer (Order is treated as confirmed after the amount is credited in our Account).
  • Can i get a piece of jewellery custom made?
    Yes. We do make custom jewellery as per design requirement. For such orders the processing time depends upon the nature of the design. In case you have any special design you can scan or send a picture with details at......
  • Do you deliver on Saturdays / Public Holidays?
    No. We dont deliver on Saturdays or any Public Holidays.
  • Can I get special message inscribed in a ring?
    Yes. We have lazer marking machine for engraving and embosing.
  • Do you have a return or an upgrade policy?
    We have a return policy as per our terms and conditions of 30days from the shipping date. Return policy is applicable only if the terms and conditions are fulfilled.
  • Also read our Privacy Policy and Disclaimer for more information
 
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