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Although we, Dwarka Gems Limited try our best to provide the ordered items almost similar to what you see in our online catalog, we hereby disclaim any guarantee of exactness as to the finish and appearance of the final product as ordered by the user. The quality of any products, services, information, or any material purchased or obtained by you through this website may not meet your expectations as each piece is hand-finished. There is always a variation between the image and real product what you receive although we try our best to display the product as it looks. Stone alteration or special customization would be subject to the availability of the stone. In such case of non-availability we shall put a nearby stone quality of available size. In this instance you agree that a representative from Dwarka Gems Limited will send to you a request for approving such change via the email address, which you have provided to us while placing your request for quote or confirming orders. Once you agree to the products you wish to buy and make a confirmed payment, your order will be treated as final, non-returnable and non-refundable. We do not share your information with any third party. You will be receiving our time to time mailers related to new product information, order related queries and order status on the email address which you have provided while filling our registration form for request to quote or if you have visited our showroom before and had given us your business card or email address to communicate with you with our new products and/or updates. We value our customers and their privacy and do not share your information with any third party from our office. You will be receiving our time to time mailers related to new product information, order related queries and order status on the email address which you have provided while filling our request to quote registration form or if you had visited our showroom earlier and had given us your email to update you with our product information. In each of our mailer there is a provision to unsubscribe at any point of time. This can be done by sending us a return mail from any of our communication with the subject line as "unsubscribe"

Use of Cookies and Sessions:
We value your privacy and do not share any of your personal information or data. We use sessions in the website to maintain your query state while interaction with your browser and our server. We do not collect any personal information or data from your computer/device except the form details as provided in our website. The data, which you store with us, is the information in the enquiry form and the billing and shipping information form.

Pricing and Shipping Policy:
We try to keep our prices competitive and it may vary from other sources. All your purchases with us is because you have agreed to our price and terms as applicable. The goods are shipped either by Fedex or UPS or as per your choice. Once we handover your merchandise to the shipping company we shall not be liable for any delay cause by the shipping company.  Any applicable taxes in your distination mentioned in your shipping details shall be borne (Extra) by our customers.

General Disclaimer:
We as a manufacturer and exporter, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Governing Law:
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws, principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan, India.
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