Dwarkas exchange policy is applicable on all kind of Jewellery purchased from Dwarka Gems Ltd.

Dwarkas exchange policy is applicable only on plain gold jewellery purchased from other than Dwarka Gems Ltd.

Dwarkas will exchange gold at the current rate.

In the jewellery purchased from Dwarkas, diamond will be exchange at current rate minus 10%.

Customer will have to produce jewellery original invoice & certificate if available.

Customer have to give undertaking to melt the metal and taking the stones out of Jewellery. Melting of Jewellery will be done in front of the customer.

Dwarkas team will send the gold to laboratory and purity report form laboratory will be considered for final value calculation.

Assessment of diamond value will be done by Dwarkas team.

If customer wants payments against gold or jewellery, it will be given via cheques/RTGS, customer have to provide Aadhar card and PAN card self attested copy.

Note in exchange process:

Customer will have to come to the showroom for exchange of jewellery

Dwarkas sales team will not go to collect or deliver the Jewellery

All the payment related matter to be delt from Accounts team

Sales team will not collect payment in any form